Frequently Asked Questions (FAQs)

1. What is the estimated delivery time?

We offer free standard shipping with delivery typically within 5–8 business days after your order is processed.

2. How can I track my order?

Please email your order number, full name, and the email used at checkout to nayelashop@gmail.com. We will respond within 24 hours with tracking information.

3. What is your return policy?

Returns are accepted within 30 days of delivery. We provide free return shipping, no restocking fees, and no final sale items. Contact us to initiate a return.

4. Can I exchange an item?

Yes! Contact us within 30 days of delivery to arrange an exchange.

5. Do you ship internationally?

Currently, we only ship within the United States.

6. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Shopify Payments.

7. What if my order arrives damaged or incorrect?

Please contact us immediately with photos at nayelashop@gmail.com, and we will resolve the issue promptly.

8. How do I contact customer support?

Email us at nayelashop@gmail.com or call +1 876-773-2452 during business hours (Monday-Friday, 9 AM – 5 PM EST).